Delivery & returns
Getting the rug to you
For most of our customers, delivery is simply us arriving with it.
Draft — not yet reviewed by a solicitor
Delivery costs, timescales and a returns policy still need to be confirmed by the business and added here. Nothing on this page commits you to terms that have not been agreed.
London and the Home Counties
This is how most of our rugs reach their rooms. We bring a selection to your home, you see them against your own floor and light, and the one you keep is already there. There is no obligation to buy, and nothing to arrange afterwards.
We cover London, the Cotswolds, Oxfordshire, Hertfordshire and Surrey.
Anywhere else
Delivery is arranged individually. Tell us where the rug is going and we will confirm the cost and the timing before you commit to anything — you will not find a figure on an invoice that you have not already agreed.
How a rug should travel
Rolled, never folded. A fold cracks the foundation along the crease and the mark can be permanent. That is true of any rug from anyone: if one arrives folded, it is worth saying so.
Changing your mind
If you buy without seeing the rug in person, the Consumer Contracts Regulations 2013 give you fourteen days from delivery to cancel, and a further fourteen to return the goods. That right exists whether or not it is written here.
A rug you have seen in your own home before buying is a different matter, and in practice the point of bringing it to you is that you already know. Talk to us either way — email enquiries@regalknots.co.uk or call 07940 922213.
None of this affects your statutory rights. See our terms and conditions.